Frequently Asked Questions
How can we help you?
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What is Zeinous?
Zeinous is a design studio with primary focus on creating awesome design illustrations. On our website, you’ll find our created digital design assets available for purchase, suitable for both personal and commercial projects.
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How do I pay for your illustrations?
You can pay online using PayPal or credit card; all major credit cards are accepted.
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I forgot my login details, how do I find them?
In order to retrieve your login details please access Login Recover Page. Use the email address you provided upon registration.
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What file formats do you have?
Our files are available in EPS vector format, along with a JPEG image version. Design Bundles offer formats such as AI, EPS, JPEG, and PNG.
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May I re-download the same file?
If you encounter a download failure, don’t worry. You have a 7-day during which you can re-download the same file at no additional cost. Visit your My Account/My Downloads section.
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Are the images free of watermarks?
Any high-resolution images you download will be watermark-free. However, the thumbnails visible on the site are watermarked to protect copyright.
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Which license do I buy for your illustrations?
Our illustrations are available for download under different license agreements, depending on the intended usage. The standard Royalty Free license, which is cost-effective and suitable for most purposes, allows you to download all our illustrations. For details on which license best suits your needs, please refer to our License Agreement
How do I download the files?
1. Navigate to the Product Details Page:
- When you’re on any search results page, click on the thumbnails associated with the product you’re interested in. This will take you to the product details page.
2. Choose Your License:
- While browsing through the available categories or collections, select the desired license for the design file. You can do this by clicking the appropriate button.
3. Add to Cart and Checkout:
- Once you’ve selected the license, click the “Add to Cart” button.
- Proceed to checkout by following the prompts.
4. Access Your Download Link:
- After successfully completing the payment process, the download link will automatically appear.
- Additionally, the download link will be sent to the email address you provided during the transaction.
5. Start the Download:
- Click the provided link to begin downloading your design files.
My file is corrupted..
If the file you downloaded appears to be damaged or corrupted, please attempt to download it again. Often, this simple step resolves the issue.
If the file still appears damaged, please use the Contact Form. When contacting support, include the file number in your email. Rest assured that you can continue using our site with confidence.
All files are zipped archives, make sure you have unzipped the archive. AI and EPS vector file can be open using Adobe Illustrator version 10 or higher and other vector based design applications.
How to open the files?
If you encounter difficulties opening a downloaded file, start by unzipping the archive. Ensure that you extract the contents from the compressed folder.
- JPEG and PNG files can be effortlessly opened using your desktop or mobile phone’s image viewer. These formats are widely supported and commonly used for images.
- AI (Adobe Illustrator) and EPS files, you’ll need specialized vector editing software, such as Adobe Illustrator. Ensure that your editing application is capable of handling EPS version 10 files. If the AI or EPS file contains Gradient Mesh shading, you’ll need Adobe Illustrator to edit the Mesh accurately.
What is Vector?
Vector format is a resolution independent. Vector art can be resized to any dimension without compromising quality. It’s an excellent tool for various applications, from small illustrations to massive billboards. Whether you’re designing company logos, creating business cards, or working in Adobe Photoshop, vector art ensures clarity and precision.